The Reverse Logistics Magazine is a monthly digital publication of the Reverse Logistics Associationwith a circulation of 90,000 readers worldwide. Reverse logistics is a process that crosses all industries including High-Tech, Retail, Medical, Pharmaceutical, Automotive and Aerospace, just to name a few.
The magazine provides the latest information regarding the various areas of reverse logistics including returns management, refurbishment, field service and warranty management.
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Reverse Logistics Magazine welcomes unsolicited articles and abstracts. If you have an article you would like to submit for consideration, please email it to the Editor. More information is available from the Author Guidelines.
Reverse Logistics News Highlights
RL Survey: Tablet Computer Reverse Logistics Metrics
Sponsored by the RLA Consumer Electronics Committee – Member, Michael Blumberg
We are conducting this survey to obtain key reverse logistics metrics on Tablet Computers. The information will be used to evaluate current market trends and develop industry benchmarks. You answers will be held strictly confidential. We will provide you with an executive summary of the results in exchange for your participation. Please answer each question to the best of your ability. You may skip any question that is not applicable to your business or that you don’t know the answer. Please enter your responses by no later then 5pm PST May 3, 2013.
Thank you in advance for your participation !
Reverse Logistics Innovation through Smart Trust
14 May 2013-What impact do your Reverse Logistics policies have on the customer experience? If you think it doesn’t matter, then think again. I recently participated in round table discussion where I heard a Reverse Logistics professional talk about the challenges he faces with respect to managing the returns of defective tablet computers that are covered under warranty. The company where this individual works has an advanced exchange policy for defective units. However, the customer must provide their credit card number, even though it was used to purchase the product in the first place, prior to obtaining authorization for an advanced exchange unit to be sent out. The credit card charge is reversed, of course, if the unit is returned within the 14 day period as stated within the company’s return policy. The rationale for this practice is that it will prevent fraudulent claims. After all, customers who learn that they can get an advanced exchange may not return their defective unit. Even worse, the customer may simply try to take advantage of the policy by requesting a replacement unit; sort of a 2 (or more) for 1 deal.
The problem with this practice is the company has begun to receive numerous complaints from customers claiming they have been falsely charged for failure to return their unit. Some customers have even accused the company of charging them multiple times for the same return. The RL professional who expressed his concerns faces more challenges because many customers purchase their product with a pre-paid credit card or gift card which makes it difficult for the company to charge the return fee. Ironically, the RL professional told us that his company prides itself on providing a “great” customer experience.
E-Waste Systems Enters Australia with 1800eWaste
London—14 May 2013—E-Waste Systems, Inc. (OTCQB: EWSI), an electronic waste management and reverse logistics company and the first public pure eWaste company announced today expansion plans into Australia and the southern hemisphere. EWSI signed a binding Memorandum of Understanding with 1800eWaste, Ltd (“1800eWaste”), Australia’s leading electronic waste collection and recycling service provider, which is intended to result in deployment of EWSI’s ePlant1000™ technology.
“With the launch of this effort, we will begin to establish our eWaste brand into the southern hemisphere supported by a highly professional team in Australia,” stated Martin Nielson, CEO of EWSI. “The Australian market is undergoing major legislative changes and the timing of this deal is ideal. Together with 1800eWaste, we will be at the forefront of the changes leading the standard while simultaneously extending our eWaste brand in support of the highest eWaste standards,” added Mr. Nielson.
Sims Recycling Solutions Expands U.S. Asset Management Services to Include Mobile Devices
Chicago, IL—14 May 2013—Sims Recycling Solutions, the global leader in electronics reuse and recycling, today announced it has expanded its U.S. asset management services to include mobile devices, such as feature phones, smartphones and tablets. Sims has hired technicians and quality assurance inspectors dedicated to grading, testing and repairing mobile devices at its West Chicago, Ill., location.
Based on the most recent numbers from International Data Corp., it’s clear that mobile devices, especially smartphones, have continued to erode personal computer sales. Worldwide PC shipments totaled only 76.3 million units in the first quarter of 2013, while worldwide smartphone shipments totaled 216.2 million units. Sims realizes this technology shift is changing asset management practices, so the company has invested in the resources necessary to successfully manage the unique challenges associated with mobile devices.
Avnet, Inc. Named to 2013 Supply & Demand Chain Executive 100
Phoenix, AZ—13 May 2013—Avnet, Inc. (NYSE:AVT), a leading global technology distributor, today announced that the company has been named to the 2013 Supply & Demand Chain Executive 100 for its leadership and expertise in post-sales supply chain management. The Supply & Demand Chain Executive 100 list recognizes organizations’ leadership, as solution and service providers, in assisting the supply chain function and supply chain executives move toward supply chain excellence. More than 200 projects were submitted for the 2013 Supply & Demand Chain Executive 100. Avnet’s winning project addressed the service field replacement unit needs of a global customer. The project was managed by Wade McDaniel, vice president of solutions development at Avnet, and his team.
“Avnet earned this recognition from Supply & Demand Chain Executive because of the hard work the team provided to create a unique solution for a global customer,” said Gerry Fay, chief global logistics and operations officer, Avnet, Inc. “Wade and his team developed a solution that provided important supply chain visibility for our customer. It enabled our customer to quickly receive replacement components in the field in a just-in-time manner, helping them accomplish their global supply chain challenge.”