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Welcome to Reverse Logistics Magazine
The Reverse Logistics Magazine is a bi-monthly publication of the Reverse Logistics Association with a circulation of 80,000 readers worldwide. Reverse logistics is a process that crosses all industries including High-Tech, Retail, Medical, Pharmaceutical, Automotive and Aerospace, just to name a few.
The magazine provides the latest information regarding the various areas of reverse logistics including returns management, refurbishment, field service and warranty management.
Call for Articles & Advertisements
Reverse Logistics Magazine welcomes unsolicited articles and abstracts. If you have an article you would like to submit for consideration, please email it to the Editor. More information is available from the Author Guidelines.
Advertising space is available. Advertising rates are available from the Media Kit. Check the Artwork Submittal Instructions and Ad Specifications for more information.
Reverse Logistics News Highlights
Touchpaper Announces IT Asset and Computer Lifecycle Management Solution with New Version of IT Business Management Suite
WOKING, U.K.—29 April 2008—Touchpaper® has today announced the latest release of its IT Business Management (ITBM) suite, now featuring the Asset Management Process Pack. The Asset Management Process Pack is a total lifecycle approach to asset management that allows IT directors to keep track of an organization’s computing assets through the entire lifecycle; from procurement, ongoing management and change of IT assets, to their eventual disposal. The latest development of the ITBM suite underscores Touchpaper’s commitment to support the service lifecycle principles of the IT Infrastructure Library (ITIL) Version 3. It also facilitates IT compliance with hardware disposal standards, such as the EU’s Waste Electrical and Electronic Equipment (WEEE) directive, as well as data protection and information privacy legislation such as the Health Insurance Portability and Accountability Act (HIPAA) and Sarbanes-Oxley requirements for IT management.
The Touchpaper Asset Management Process Pack manages the procurement process from the moment a request for new equipment is received and facilitates department authorization from the relevant budget holders. Upon approval, a purchase requisition is automatically generated within the Touchpaper system and routed to the finance department for processing. The software manages the delivery process and finally monitors the process for the installation and configuration of the new equipment, where required.
'Consumer Reports': Apple tech support is aces
6 May 2008—Apple has the best technical support in the PC industry, according to the most recent issue of Consumer Reports.
The venerable magazine surveyed its readers to gather their experiences with technical support for personal computing, and Apple’s organization far outpaced its rivals in the PC industry. Readers assigned the company a score of 83 for its notebook technical support, which translates to “very satisfied” on Consumer Reports’ rating scale.
NVC Logistics Group Strives to Improve Environmental Footprint
Rockleigh, NJ—6 May 2008—With high energy prices, increasing fuel emissions and an emphasis on being “green,” individuals and corporations are becoming more aware of their impact on the environment. This includes members of the transportation industry.
Community-minded and environmentally aware, NVC Logistics Group is a nationwide transportation management company, making thousands of truck deliveries each year. It is also committed to improving its environmental “footprint” within the freight transportation sector. With this in mind, NVC has joined the EPA sponsored SmartWaySM Transport Partnership.
DEX Senior Vice President and Chief Technology Officer Appointed Chair of Reverse Logistics Association's Focus Committee
CAMARILLO, Calif.—5 May 2008—DEX (Data Exchange Corporation), a leading supply chain solutions provider for high-tech industries, announced today that DEX’s Senior Vice President and Chief Technology Officer, Leonard Schneeman, has been chosen by the Reverse Logistics Association (RLA) as the new Chair of the Information Technology Solutions Focus Committee. The committee provides a regional and global standing forum for reverse logistics and IT professionals.
Schneeman, a founding member of DEX, was hand-selected by Gailen Vick, president and CEO of RLA, to head up the committee. Schneeman will be responsible for chairing monthly and tradeshow committee meetings and setting up speakers and panel discussions of IT topics of interest at the Reverse Logistics Association Conference & Expo (RLA C&E). He will also form sub-committees to educate the industry on reverse logistics best practices, regulations, customer satisfaction issues, and processes that can reduce costs for Original Equipment Manufacturers, Third Party Service Providers, and consumers.
SupportSoft Acquires YourTechOnline.com Inc., Enhancing Consumer Business
5 May 2008—REDWOOD CITY, CA—(MARKET WIRE)—May 5, 2008—SupportSoft, Inc. (NasdaqGS:SPRT – News), a provider of software and services that make technology work, today announced the acquisition of YourTechOnline.com Inc., an award-winning provider of premium technology services. SupportSoft’s consumer business brings industry-leading technology, merchandizing and marketing expertise and skilled service delivery agents to the growing remote technology support industry. YourTechOnline’s proven ability to deliver high-quality customer experiences with North American work-from-home agents will bolster SupportSoft’s best-in-class remote technology support experience.
YourTechOnline is based in Kelowna, British Columbia. Founded in 2000, it is one of the first companies in North America to offer remote delivery of premium technology services. YourTechOnline’s service delivery methodology allows agents working from their homes to consistently deliver efficient and effective solutions to challenging technology problems. The company’s service delivery expertise has been recognized and rewarded by leading consumer technology industry publications. In addition to capturing a coveted PC Magazine Editor’s Choice award for “Best Online Tech Support” in September, 2005, the magazine also gave YourTechOnline a Small Business Award for its A La Carte technology services in October, 2007.
