The Reverse Logistics Magazine is a monthly digital publication of the Reverse Logistics Associationwith a circulation of 90,000 readers worldwide. Reverse logistics is a process that crosses all industries including High-Tech, Retail, Medical, Pharmaceutical, Automotive and Aerospace, just to name a few.
The magazine provides the latest information regarding the various areas of reverse logistics including returns management, refurbishment, field service and warranty management.
Reverse Logistics News Highlights
Avnet Technology Solutions Introduces Avnet Services
Tempe, AZ—1 May 2013—Avnet Technology Solutions, the global IT solutions distribution leader and an operating group of Avnet, Inc. (NYSE: AVT), today unveiled Avnet Services, a new global business model designed to create greater alignment and increase operational efficiencies for Avnet’s services offerings around the world. Avnet Services will combine existing services organizations within Avnet into one dedicated, global team with a unified strategy focused on software, lifecycle and education services that complement existing solutions sales and suppliers’ services offerings.
The Avnet Services team will continue to work with channel partners, including value-added resellers (VARs), independent software vendors (ISVs), system integrators (SIs), and original equipment manufacturers (OEMs), to sell and deliver these services. Avnet’s channel partners and suppliers will benefit from expanded capabilities, extended reach and scale, faster time to market, variable cost models, and increased revenue and margins from services offerings.
Profits in Reverse Logistics
30 April 2013-Why reverse logistics? Why pursue an area of business management that has often been under-estimated, overlooked, and often not understood? Businesses face many challenges in the current economy trying to find new and innovative methods to derive additional revenue or profit within their organization. Returns management and tight inventory control is being explored by industry professionals to improve efficiency and increase profits. The top questions asked by industry professionals are “What do reverse logistics best practices really mean? How do we measure customer satisfaction?” (Thompson, 2010)
The triple bottom line was the concept of John Elkington, founder of SustainAbility who believed a company should measure their success not only by profit, but by people’s accountability and planet accountability (Economist, 2009). At the time there was a growing public awareness that forced many companies to consider corporate responsibility and set ethical standards to ensure manufacturers did not take advantage of indigenous people or their environment where there were unregulated markets.
Encompass Appoints Executive to Aggressively Focus on Expanding Green Choice Parts® Reclaimed Components Program
Lawrenceville, GA—30 April 2013—Encompass Supply Chain Solutions, Inc, a leading provider of forward and reverse logistics for a diverse range of electronics products and replacement parts, today announced it has appointed Jim Scarff to the role of Vice President and General Manager of Green Choice Parts, Encompass’ proprietary reclaimed parts brand.
Encompass President and CEO Robert Coolidge said this appointment is intended to significantly bolster the company’s efforts to further penetrate the growing reclaimed parts market. Reclaimed parts are good working components harvested from products that are beyond economical repair. They are typically used for repair in out-of-warranty or extended warranty repairs and prevent e-waste from ending up in landfills. Green Choice Parts comprises components for consumer electronics, appliance, computer and printer products and are available through Encompass e-commerce websites greenchoiceparts.com and encompassparts.com.
James W. Breyer Plans Retirement from Dell Board of Directors
Round Rock, TX—29 April 2013—Dell today announced that James W. Breyer has notified the company that he will not stand for reelection to its board of directors at Dell’s next annual meeting of stockholders.
“Dell and its stockholders have benefitted greatly from the leadership and perspective Jim has provided during his tenure on the Dell board,” said Michael Dell, chairman and CEO. “We’re grateful for his guidance and we wish him well in all his future endeavors.”
Minimizing the effects of product recalls with reverse logistics
26 April 2013-Product recalls can adversely affect a company’s profits, making it essential to quickly clear defective merchandise and implement tough quality control standards.
There have been a number of well-publicized recalls recently, and medical device manufacturer Stryker reported earlier this month that its first-quarter profits fell 13 percent as a result of extensive product recalls, according to Fox News. Even within the healthcare industry, expenses related to reverse logistics can mask sales growth. Fortunately, there are solutions that allow firms to minimize the impact of recall procedures.