Summer/Fall 2006 Edition

Articles

Cover Story - Reinier Jens, President, Philips Consumer Electronics, NA
Improving the Customer Experience through Effective Reverse Logistics
by RLM Staff Contributors - Dave Whitley and Colin Hanely

Reverse Logistics—Doing the Supply Chain Dance
by William K. Pollock, Strategies For Growth

Can Your Supply Chain Work in Reverse? What You May Not Know (But Should) About Reverse Logistics
by John Reece, President, ClearOrbit

Five Things You Need to Know to Maximize the Service Supply Chain
by Dr Morris Cohen, Co-founder and Chairman, MCA Solutions

Integrated Reverse Logistics: New Ways to Streamline Operations, Drive Profits, and Delight Customers
by Ray Martin, Strategic Consultant for Click Commerce, Inc.

Increase Profits using the Reverse Logistics Cost Equation
by Paul Rupnow, Director, Reverse Logistics Systems, Andlor Logistics Systems Inc.

Shining a Bright Light on Returns Inventory Increasing Recovery through Proactive Disposition of Returns Inventory
by Anne Patterson, VP of Client Delivery, Freeflow

World's Most Critical RL Operation
by Gailen Vick, President & CEO, Reverse Logistics Trends, Inc.

Unique Reverse Logistics Challenges of IT Asset Disposition
by Cindy Brannon, Chief Operating Officer, Intechra

Using Online Auction Marketplaces to Maximize Revenue in the Reverse Supply Chain
by Ram Aikat, Vice President, Liquidity Services, Inc.

The RFID Value Proposition for Reverse Logistics; RFID—The Next Generation of Identification
David C. Wyld, Maurin Professor of Management & Director of the Strategic e-Commerce/e-Government Initiative, Southeastern Louisiana University

ISO 9001: Say what you do. Do what you say. Prove that you have done it!
by James Goldstein, PhD, IMSM Business Manager

Privacy at Risk: Protecting Your Outgoing Data
by Brooks Hoffman, VP Finance & Operations, LifeSpan Technology Recycling

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