Site Visit: Ecomtek

by RLM Staff Contributor

Reverse Logistics Magazine, Aug/Sept 2007

Jeremy Vick, Director of Worldwide Sales at Reverse Logistics Association, recently visited the San Jose headquarters of Ecomtek. The company, based in California’s Silicon Valley, began operations in 1999 and is an ISO 9001:2000 registered company providing advanced electronics repair services.

Thomas Nguyen, President of Ecomtek, and Howard Hoo, Director of Marketing, gave a complete tour of the company’s capabilities highlighting its wide range of service and product skills. Ecomtek specializes in post-manufacturing service of a range of IP Telephony and network hardware and works extensively on 3Com and Cisco products. It is also an authorized business partner and reseller of IBM, Lenovo, Apple and HP servers and workstations, and for all major laptop manufacturers. Ecomtek also provides repair, refurbishment, and services for hard drives and memory and is a source for laptop LCD replacement units.

Nguyen and Hoo emphasized the importance of a streamlined process that requires coordination with external business partners to achieve minimal cycle time from receipt to shipment. Jeremy recognized the efficiency of this process, especially among the high-level repair that Ecomtek performs for its clients. To facilitate timely and successful services, the company has a staff with years of experience to perform X-Ray Imaging and to manage its BGA repair operations.

Jeremy was also very impressed with cleanliness and the excellent condition of the facility. Hoo agrees that the maintenance of the working environment allows Ecomtek to work more efficiently, to offer more value-added services to its clients and to deliver successfully on those services.

Reverse Logistics Magazine, Aug/Sept 2007