Nov/Dec 2007 Edition

Articles

Letter from the Editor

Message from the President
by Gailen Vick, Reverse Logistics Association

Using Reverse Logistics to Enhance Customer Service and Competitive Performance
by William K. Pollock, Strategies For Growth

Managing the Retail Return Nightmare
by David Cope, MGH Consulting

Taking a Proactive Global Approach to Product Recall and Replacement
by Sunshine Farzan, Harte-Hanks

Replacement Parts Supply: Opportunities for Vehicle Manufacturers and Customers
by Karsten Platz, TEQPORT Services GmbH

Quantifying the Business Cost of Repair and the Impact on Service Quality
by Michael R. Blumberg, CMC - Blumberg Advisory Group

Understanding the Complex Nature of RL Job Cost Modeling
by L. B. Underwood & Thomas Welsh

Reverse Logistics and the Total Product Life Cycle
by John Walsh
(Article Reprint – Originally published in the August/September 2006 issue of Trading Partner Practices)

Site Visit: ClearOrbit
by RLA Staff Contributor

Site Visit: SONY Laredo Customer Satisfaction Center
by RLA Staff Contributor

Site Visit: Streamline Technical Services
by RLA Staff Contributor

Returning Thoughts
by Paul Rupnow

Previous Magazine Editions

Aug/Sep 2007

May/June 2007

March/April 2007

Fall 2006

Summer/Fall 2006

Spring/Summer 2006

Winter/Spring 2006

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