RLA Consumer Electronics Focus Committee

Reverse Logistics Magazine, Edition 14

The RLA Consumer Electronics Focus Committee recently conducted a survey to obtain current feedback from OEMs, 3PLs, Suppliers, Retailers and Other Interested parties on their topics of high interest. Below is a summary of survey findings.

 

 

 

 

PRODUCT CATEGORY INTEREST	RANK
Early Detection of Product Defects	1
Refurbishing-Testing-Screening	2
Depot Repair	3
End of Life Mgmt	4
Re-Manufacturing	5
Customer Service/Credit Issuance	6
Warranty Management	7
Inventory - Excess Refurbished or "As Is'	8
Re-Marketing (Selling Refurb "B" Channel Product)	9
Recycling	10
Inventory - Excess New	11
Disposal & Landfill	12
Spare Parts Management	13
Corporate Social Responsibility	14
Help Desk/Call Ctr Mgmt	15
Field Service	16

 

PRODUCT CATEGORY INTEREST	RANK
Wireless/Telecommunications	1
TVs, Display Devices - Brown Goods	2
Notebook/PC	3
Office Equipment	4
Photographic & Optical Equipment	5
Home Improvement	6
Data Storage	7
Appliances - White goods	8
Marine Electronic Equipment	9

 

INTEREST BY LOCATION	RANK
North America	1
EMEA	2
Asia Pacific	3
Latin America	4
Japan	5
Australia & New Zealand	6

 

Next Steps: Look for updates from the CE Committee on white papers and resources that are currently in demand by our RLA community! Please contact our Committee Chairs, if you have questions or would like to join our Committee—email Mary Ellen Daniels at medaniels@compuspar.com or Chris Fabian at cfabian@profservsolutions.com. More information on the CE Committee is available from the "Industry Committee" page of the RLA web site (www.ReverseLogisticsAssociation.org).