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Returning thoughts
USING THE SCOR MODEL TO IMPROVE YOUR REVERSE LOGISTICS
by Paul Rupnow
Reverse Logistics Magazine, Edition 16
Access to a Reverse Logistics operations framework is an invaluable reference tool to understanding, measuring and monitoring the performance of your Reverse Logistics operations. Until recently, few reference tools were available. Fortunately, the IT committee at the Reverse Logistics Association has been working with the Supply Chain Council, Inc. The Supply Chain Council has developed the highly regarded SCOR Supply Chain Operations Reference Model that is utilized around the globe by over 1000 corporate members of the consortium as a standard diagnostic tool.
As a member of the Reverse Logistics IT committee, I have had the pleasure of working closely with the Supply Chain Council to analyze the Reverse Logistics and Returns management portion of their SCOR model. Our objective was to assess their current model and recommend if it would be a useful tool for the RLA members. We did this by comparing the SCOR process model to an example workflow of a product returned to a manufacturer by a sample Reverse Logistics Association customer.
The SCOR Manual Version 9.0 is a comprehensive 641 page document with over 60 pages devoted to "Returns" including a model, framework, process, inputs/outputs, performance attributes, metrics, and best practices. The Returns and Reverse Logistics section is a recent addition to the SCOR manual. It is an excellent Reverse Logistics reference tool in its current state and with the cooperation of the Supply Chain Council membership and the Reverse Logistics Association membership, there is a real opportunity to nurture and grow the model into an even more powerful reference tool.
The Supply Chain Council kindly dedicated a team of very talented and enthusiastic members led by Caspar Hunsche, Chief Technology Officer of the Supply Chain Council. Hunsche and his team worked with us to educate and perform our analysis. They assisted us to assess, match or "normalize" our example process with their SCOR model. Deanna Yee and Kevin Brady, two experienced volunteers from the Satellite Logistics Group, helped us learn and understand how flexible and powerful the SCOR model can be. "We utilize the SCOR model as our "opportunity engine" to identify the best impact changes for our Returns processing operations" explained Brady.
Good luck!
Paul Rupnow
Learn and Share Reverse Logistics best practices, insights and strategies with Paul Rupnow at ReverseLogisticsProfessional.com.
