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Advisory Board

Advisory Board

by Reverse Logistics Association

Reverse Logistics Magazine, Edition 67

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A Board of Advisors comprised of industry experts has been set up to monitor and assist the Reverse Logistics Association management team in making informed decisions. Advisors include:

Mark Ferguson – University of South Carolina

Dr. Mark Ferguson is a Distinguished Business Foundation Fellow and Professor of Management Science in the Darla Moore School of Business, University of South Carolina, where he serves as the Director of the Sustainable Enterprise and Development Initiative. He received his Ph.D. in Business Administration, with a concentration in Operations Management from Duke University in 2001. He holds a B.S. in Mechanical Engineering from Virginia Tech and an M.S. in Industrial Engineering from Georgia Tech.
Dr. Ferguson has worked in the reverse logistics area for over ten years; teaching classes on reverse logistics topics, consulting with companies and providing thought leadership of the area through his research. Two of his research papers have won best paper awards from the Production and Operations Management Society (POMS) and three of his research projects have been funded by the National Science Foundation. He has published over forty research papers in peer-reviewed journals and is the co-editor of the book: Closed Loop Supply Chains: New Developments to Improve the Sustainability of Business Practices. He currently serves as the president of the INFORMS Manufacturing and Services Operations Management Society and was formerly the president of the POMS College of Supply Chain Management. Prior to joining the Moore School in 2011, he was the Steven Denning Professor of Technology and Management at the College of Management at the Georgia Institute of Technology and spent five years as a manufacturing engineer and inventory manager with IBM.

Jim Hunt – GENCO

Jim is the Senior Vice President, Business Development for GENCO Technology Services. He has responsibility for account management, new business sales and solutions development. He joined GENCO in July 2012.
Jim is a seasoned general management executive with proven business development skills opening new markets and expanding penetration in strategic worldwide markets; complemented by his global operations and business strategy expertise. He has a demonstrated record of restructuring and revitalizing organizations for success, building and leading high-performance sales and account management teams, analyzing market trends to establish strategic direction, and optimizing sales strategies, concepts and processes for rapid growth.

Prior to joining GENCO, Jim worked for Retail Business Development (RBD) as Managing Director, Technical Services. At RBD, Jim authored and implemented a business plan to create triage, diagnostics, and repair solution software for mobility products to be utilized at the point-of-sale in retail environments or over-the-air in call center support applications. At Celestica, Jim served as Vice President, After Market Services where he was responsible for global P&L for services such as: fulfillment, triage, repair, supply chain solutions, reverse logistics, refurbishment and end-of-life management with a primary focus on handset mobility products. Prior to Celestica Jim served as Vice President, Business Development / R&D for Seagate Technologies, responsible for defining strategy for entry into electronic data discovery, forensics, and data migration applications. Between 2002 and 2007, Jim held several positions with Jabil Global Services including Vice President Business Development. During his time at Jabil, Jim directed the global organization in expanding and enhancing key customer relationships.
Jim holds a Bachelor of Arts degree in Marketing/Business Administration from Utah State University and completed the International Leadership Executive Education Program through Harvard School of Business.

Chuck Johnston – The Home Depot

Charles Johnston is Director of Repair and Returns at The Home Depot. His responsibilities include Returns, Imports, Exports, and Printing and Mailing Distribution.

Troy Kubat – Walmart

Troy Kubat is Sr. Director of Specialty & Reverse Logistics for Walmart Stores, Inc. Troy is responsible for the company's U.S. Reverse Logistics networks, which currently includes 6 Return Centers, 6 Returns Consolidation Centers, 7 Used Asset Centers, and 2 Electronics Refurbishment Centers. Also responsible for Specialty Logistics operations that includes the Mailing and Print Solutions Distribution Center and the STaR North Information Technology Distribution Center.

Thomas Maher – Dell, Inc.

Tom Maher joined Dell in 1997 and is the Vice President for Global Service Parts. Mr. Maher is responsible for service parts life cycle support in over 100 countries.

Mr. Maherís global service parts responsibilities include: planning, procurement, distribution, returns, repair, inventory management, supplier management and parts disposal. Mr. Maherís organization supports all Dell hardware service offerings for each of Dellís Business Units and Lines of Business. The Global Service Parts organization provides support ranging from mail in Depot Repair to 2hr response and Onsite Parts Management.

Prior to joining Dell Mr. Maher was with Vanstar where he held various positions in after market service parts support. Mr. Maher is an active member of the Reverse Logistics Association and Council of Supply Chain Professionals. In addition, Mr. Maher holds multiple advisory board appointments including: Reverse Logistics Association, Servigistics Advisory Board, and Executive Board for Arizona State Network for Supply Chain Excellence. Mr. Maher spoken globally on various topics on Inventory Supply Chain Management, and published multiple articles.

Mr. Maher holds a B.A. degree from Villanova University.

Vijay Raisinghani – Google

Ian Rusher – Cisco

20 Years within Supply Chain Operations, of which the last 15 Years have been spent in reverse Logistics. Previous experience running 3Com EMEA Warranty/Service Repair Operations, Responsible for both Internal and 3rd party repair operational performance and Engineering support. Moved the operations from a predominantly In-House business to a total outsourced operational model. Last 3 Years at Cisco within Supply Chain Field Operations, setting up the EMEA non Service returns and Cost Avoidance Operations within the Netherlands. Responsible direct for EMEA Freight and Warehouse Operations. During the last 2 years has successfully set up Operational infrastructure to support the Teams Global Revenue targets.

Ian Towell – Tesco

Resposible for end to end accountability for the non food returns business within UK Tesco, focussing on improving quality, policy application, asset recovery and logistical flow.

Susan Wackerman – Hewlett-Packard

Susan Wackerman is currently a Sr. Operations Manager in the Americas Supply Chain for HPís Imaging and Printing Group. In her position, Susan is responsible for the Recycling Operations for HP Americas and the Returns Operations / Remarketing for HP Americas Imaging and Printing Group. This includes supply chain development, reverse logistics, disposition and processing, refurbishment, resale, channel management. For Recycling Operations her product responsibilities cover all HP product categories including inkjet and laser printing, digital imaging, supplies, scanners, shared printing, PCs, notebooks, desktops, servers.

In her 22 years of experience with HP, Susan has held a number of management positions in Operations and Marketing including Director positions in the Region and WW Marketing organizations. Her responsibilities have included product marketing, market development, communications, business planning, category management, forecasting, outbound marketing, procurement and outbound operations. These efforts expand across HPís businesses, including the Consumer / Commercial Printing and Consumer PC businesses. These markets include business to business to consumer, direct, and auction

Susan graduated from the University of San Diego, San Diego California. She holds a Bachelor of Business Administration degree.

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